Your privacy matters at h789. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold as a Pakistani player on our platform. We believe in full transparency — no hidden practices, no surprises.
These cards highlight the core pillars of our privacy commitment. They are a plain-English summary — the full legal detail is in the policy sections below.
h789 only collects personal data that is strictly necessary for account operation, KYC verification, payment processing, and regulatory compliance. We do not harvest data for the sake of it.
All data transmitted between your device and h789 servers is protected by TLS 1.3 encryption. Sensitive fields such as CNIC numbers and payment details are encrypted at rest using AES-256.
h789 will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely for operating and improving the h789 platform for Pakistani players.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with applicable law.
h789 uses only essential and analytics cookies. We do not deploy third-party tracking pixels or behavioural advertising cookies without your explicit consent. You can manage cookie preferences from your browser settings.
h789 complies with applicable data protection and anti-money laundering laws. Where required by our international gaming licence or Pakistani financial regulators, data may be disclosed to relevant authorities.
h789 is committed to protecting the privacy and personal data of every player who uses our online gaming platform. We understand that Pakistani players place significant trust in us when they share their identity documents, financial details, and contact information — and we take that responsibility seriously.
This Privacy Policy applies to all personal data processed by h789 in connection with your use of the h789 website at h789.im, our mobile-optimised platform, customer support communications, and any promotional activities we conduct. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are accessible from the footer of this website.
For the purposes of this policy, "personal data" means any information that identifies or could reasonably identify you as a natural person — including your name, CNIC number, mobile number, email address, payment account details, and device identifiers. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
h789 collects the following categories of personal data, depending on how you interact with our platform:
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Name, CNIC, date of birth | Registration & KYC |
| Contact | Mobile number, email | Registration |
| Financial | JazzCash number, bank details, PKR transactions | Deposits & Withdrawals |
| Technical | IP address, device type, browser | Every session |
| Behavioural | Game history, bet patterns | Ongoing platform use |
h789 collects personal data through the following channels:
The majority of data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotional offer. You are always in control of what information you provide to us — though some data is mandatory for account operation and regulatory compliance.
When you access h789 via a browser or mobile device, we automatically collect technical data including your IP address, device identifiers, session duration, and navigation behaviour. This data is collected via server logs and, where consented to, via cookies and similar technologies described in Section 7.
h789 works with certified KYC and identity verification service providers to validate the identity documents you submit. These providers may supply us with verification results, fraud risk scores, and document authenticity assessments. They do not share your raw personal data with any party other than h789.
When you initiate a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, our payment processing partners share transaction confirmation data with us. We do not have access to your full banking credentials — only to transaction references, amounts, and success or failure status.
h789 uses the personal data we collect for the following purposes:
h789 processes personal data on the following legal bases, depending on the specific processing activity:
h789 may share your personal data with the following categories of recipients, strictly for the purposes described in this policy:
To process deposits and withdrawals, we share relevant transaction data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing partners. These providers receive only the minimum data necessary to complete your transaction and are contractually bound to process it in accordance with applicable data protection standards.
Your identity documents and selfie photographs are shared with our certified KYC verification partner to validate your identity and confirm your age. This provider processes data solely on h789's behalf and is not permitted to use it for any other purpose.
h789 may be legally required to disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies when required by a valid legal order, court order, or as part of our mandatory AML and CTF reporting obligations. We will notify you of such disclosures where legally permitted to do so.
h789 uses third-party cloud hosting, database management, and cybersecurity providers to operate the platform. These providers process data on our behalf under strict data processing agreements and are not authorised to use your data for their own purposes.
Live casino and slot game providers may receive session identifiers and game play data necessary to deliver their games within the h789 platform. These providers do not receive your identity documents or payment details.
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences, maintain your session, and collect anonymised analytics data. h789 uses cookies and similar technologies such as local storage and session tokens.
You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. On mobile devices, cookie preferences can be managed through your device's browser privacy settings.
h789 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
When retention periods expire, personal data is securely deleted or irreversibly anonymised. h789 conducts regular data audits to ensure data is not held beyond its necessary retention period.
The security measures h789 employs include, but are not limited to:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, h789 will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.
As an h789 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team as described in Section 16:
All rights requests will be assessed individually. h789 will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or refuse the request with written explanation.
If you are a parent or guardian and believe that a person under 21 has accessed the h789 platform using your payment methods or device, please contact us immediately at [email protected]. We take underage gambling extremely seriously and maintain robust age verification procedures at account registration and prior to all withdrawals. We encourage parents and guardians in Pakistan to use parental control software to restrict access to online gaming platforms on shared devices.
h789 is an internationally licensed gaming operator. Some of the third-party service providers we work with — including cloud hosting providers, KYC verification partners, and game studio operators — may process your personal data in countries outside Pakistan. When personal data is transferred internationally, h789 ensures that appropriate safeguards are in place, including:
By using the h789 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan for the purposes described in this policy.
The h789 platform integrates with third-party game studios, payment gateways, and support tool providers. While h789 carefully vets all third-party partners, we are not responsible for the privacy practices of third-party services once you leave the h789 platform boundary. This Privacy Policy applies only to data processed by h789 directly or by third parties acting as data processors on our behalf under contract.
h789 does not embed third-party social media widgets, external advertising networks, or affiliate tracking technologies that would allow third parties to collect your personal data without your knowledge during normal platform use.
h789 may send you promotional communications about bonuses, PSL cricket betting specials, new game releases, and platform announcements — but only where you have provided explicit opt-in consent during account registration or subsequently through your account notification preferences.
Marketing communications are delivered via email and, where consented to, via SMS to your registered Pakistani mobile number. You may opt out of all marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts, which are sent as part of our contractual obligation to you.
h789 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address and post a prominent notice on the h789 platform at least 7 days before the changes take effect.
The "Effective Date" at the top of this policy indicates when the current version came into force. We encourage all players to review this policy periodically. Your continued use of the h789 platform following the effective date of any revised policy constitutes your acceptance of the updated terms. If you disagree with any changes, you must discontinue use of the platform and request account closure before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or h789's data processing practices, please contact us through the following channels:
All privacy-related requests and data subject rights exercises should be submitted via email with the subject line "Privacy Request — [Your Registered Email]" for fastest processing. We aim to acknowledge all privacy requests within 72 hours and provide a substantive response within 30 days.
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